Privacy Policy

The Joe Fortune privacy policy explains how personal data is collected, stored, used, and protected when players create an account, make deposits, claim bonuses, or contact support. This document applies to all users registered on the platform and covers data practices under the operator, Ridley Media N.V., company no. 140544, incorporated in Curaçao. Reading it before registering gives players a clear picture of what information is shared and why.

What Information Is Collected

Joe Fortune collects personal data at the point of registration and throughout the account lifecycle. This includes name, date of birth, residential address, postcode, mobile number, and email address. A four-digit security PIN and a password meeting specific complexity rules are also created during sign-up.

Beyond registration fields, the platform may gather additional data during KYC verification. This can include government-issued identity documents and proof of address, typically required before a withdrawal is processed. The finance team reserves the right to request further documentation for anti-money-laundering and fraud screening purposes.

Technical and behavioural data is also recorded during normal use. This covers device type, browser, IP address, session activity, and transaction history. Crypto deposits are converted to AUD when credited, and the platform logs both the original crypto value and the converted amount for audit and compliance purposes.

Why the Data Is Used

Data collected by the platform serves several practical purposes:

• Identity verification and age confirmation (18+ requirement)
• Processing deposits and withdrawals across supported payment methods
• Fraud prevention, AML screening, and account risk assessment
• Delivering bonuses, free spins, and rewards correctly to the registered account
• Customer support interactions through live chat or the contact form
• Sending promotional communications where the player has opted in
• Maintaining dormancy records, since accounts become inactive after 18 months without activity

Data is not sold to unrelated third parties for marketing. Where third-party processors handle payment transactions - such as card networks or crypto payment infrastructure - they operate under their own data and security policies.

Data Security Measures

The platform applies bank-level SSL encryption to protect data transmitted between the player’s device and the casino servers. This is consistent with the encryption standard used by financial institutions and other regulated online services. Two-factor authentication is available for players who want an additional layer of account protection beyond the standard password and PIN setup.

Account-level controls include a one-account-per-individual-and-household policy, which limits the risk of identity misuse across multiple profiles. Withdrawal requests trigger KYC checks before funds are released, reducing the exposure to fraudulent claims against an account balance.

For the casino Joe Fortune, crypto withdrawals follow blockchain-native transparency: every outbound transaction is recorded on the relevant public ledger. This makes the payment trail verifiable independently of the platform’s internal records.

Cookies and Tracking

The platform uses cookies and similar tracking tools to support session management, remember login state, and analyse navigation patterns across the lobby. Players may manage cookie preferences through browser settings, though disabling certain cookies can affect login functionality or bonus activation sequences.

Third-party analytics tools may also receive aggregated data to help measure traffic and refine the user experience. No individually identifiable personal data is shared with analytics providers in a way that allows direct identification.

Data Retention and Dormancy

Player records are retained for as long as the account is active and for a period after closure, in line with anti-money-laundering requirements and gaming regulations under the Curaçao Gaming Authority licence OGL/2024/676/0726. Dormant accounts - those without any activity for 18 months - are subject to notice procedures before any remaining balance is affected. Players receive communication before any account action is taken.

Registered users can request information about the personal data held on their account by contacting the support team through 24/7 live chat or the help centre contact form. The help centre covers categories including Account and Security, Financial, and Cryptocurrency, making it the logical starting point for any data-related question.

Responsible Gambling and Data

Data collected through the platform also supports responsible gambling obligations. Deposit limit settings, session controls, cooling-off requests, and self-exclusion instructions all depend on accurate account records. If a player requests a gambling-related account closure, that decision is treated as permanent - and the relevant data is retained to prevent re-registration, as required under harm-minimisation standards.

Australian players seeking independent support can contact Gambling Help Online or call the National Gambling Helpline on 1800 858 858. For more detail on how Joe Fortune approaches player wellbeing, visit the Joe Fortune responsible gambling page.

Updates to the Privacy Policy

The privacy policy may be updated periodically to reflect changes in regulation, product features, or data handling practices. Players are encouraged to review the document at regular intervals. Continued use of the platform after an update constitutes acceptance of the revised terms. Significant changes may be communicated directly via registered email where appropriate.

All privacy matters are governed under the terms of Ridley Media N.V. and the Curaçao jurisdiction. Players with unresolved concerns may escalate through the formal complaints path: Customer Support Representative, then Supervisor, then Senior Manager, and finally the external Dispute Resolution Office, with a window of not less than 7 days and not more than 6 months from the date the issue arose.